Standards - IT Management - Books

De ISM-methode

ITIL® 2011 Edition - Das Taschenbuch

The ITIL Process Manual

COBIT® 5 - A Management Guide

Beheer van de ICT-infrastructuur - Infrastructure Management Foundation

ITIL® 2011 Editie - Pocketguide

The IT Service Part 2 - The Handbook

The IT Service Part 1 - The Essentials

ASL® 2 - A Framework for Application Management

Metrics for Service Management:

Foundations of ITIL® 2011 Edition

ISO/IEC 20000-1:2011 - A Pocket Guide

Standards - IT Management - Books - 2012