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Download Library - Books - 2012 - Douwe Brolsma - Jan van Bon

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  1. De ISM-methode
    De ISM-methode
  2. Risicomanagement op basis van M_o_R® en NEN/ISO 31000
    Risicomanagement op basis van M_o_R® en NEN/ISO 31000
  3. ITIL® 2011 Editie - Pocketguide
    ITIL® 2011 Editie - Pocketguide
  4. Metrics for Service Management:
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