Publications - Books - 2007

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  1. Foundations van ITIL® V3
  2. Frameworks voor IT-management
  3. BiSL®: Business Information Services Library - Management Guide
  4. Service Management Strategies that Work
  5. Foundations of ITIL® V3
  6. The EFQM excellence model for Assessing Organizational Performance
  7. Defining IT Success Through The Service Catalog
  8. Computer Hardware – Hardware and Network Components Foundation
  9. IT Service Management from Hell based on Not ITIL
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